EXIT REFUND POLICY

• Security deposit is only refundable if both the condition mentioned below is fulfilled
• (a) Minimum LOCK-IN period of 6 months is served. (LOCK-IN period means minimum stay duration at STAYELLO PROPERTY)
• (b) One month of notice period. (NOTICE period means informing the STAYELLO MANAGEMENT in written before 1 month of leaving the hostel.
• All refunds are made online, no cash refunds are possible.
• Your security deposit is fully refundable subject to:
  • Clearance of dues
  • Payment of Exit Fees
  • Return of items issues at the time of onboarding
  • No damages caused
  • Completion of 30 days notice period
  • Timely payments
• Refunds would be processed within 15-30 days working days post exit from the property, provided you have submitted your bank account details correctly and completely.

NOTICE EXTENSION/CANCELLATION POLICY

• A cancellation or extension ticket can be raised on the Stayello mobile application, if desired
• Acceptance of cancellation and extension is subject to availability.
• Please submit your cancellation/extension requests at least 7 days in advance of your original exit date.
• At the time of extension, all dues should be cleared.
• Extension or cancellation requests can only be accepted once for free. Subsequent notice extension or cancellation requests will attract penalties.

PRE-BOOKING CANCELLATION POLICY

• Each customer would have to pay a one-time pre-booking fee of Rs. 1000/-, which is a non-refundable.
• Payment of booking charges means the customer has confirmed his stay with us on the said date of joining and it is assured that the person will be allocated a bed at the time of joining.
• There will be no refund if the customer cancels the booking/fails to move in on his mentioned date of joining

Dinning Rules

• Food will be served as per the timelines provided by the Stayello management.
• Breakfast - 08:00 AM to 9:30 AM | Lunch - 01:00 PM to 3 PM | Evening tea - 05:00 PM to 5:30 PM | Dinner - 08:00 PM to 9:30 PM
• Any delays will not be entertained. And kitchen team/caretaker is not responsible for providing food after the above-mentioned time. All tenants are responsible for the cleanliness of their plates/spoon/pan/cup/glass provided by the Stayello management. Consumption of food is not allowed inside the room and must be eaten in the dining area provided in the Stayello property.

Tenant Discipline Rules

• In case it is discovered that the tenant is not abiding by the rules of the management, or there is any kind of indiscipline/misbehavior, the tenant may be asked to vacate the premises on 15 days' notice.
• Any misunderstanding between the roommates/Stayello resident must be resolved on personal levels and it must not be public.
• Tenants are required to maintain good conduct. Any act of serious Indiscipline will force the management to evict the person immediately. Consumption of any illegal substance including but not limited to Drugs/weeds/Alcohol is strictly prohibited on Stayello Premises.
• In case of any medical issue, do inform the management & bring the medical prescriptions after being cured for verification.
• The management has the right to inform parents/local guardians of the tenants of any unwanted activity/ illegal consumption/ violation of rules & regulations by the tenants.
• Any discomfort to roommates/Owners/Managements/Neighbours because of any activity of the tenant must be discontinued immediately. For Scooty/Car Parking, take permission from the management before parking.
• The facilities/amenities provided to the tenants must be returned in the same condition and must not be misused. No Celebration/function in the PG premises is allowed without permission from management.
• Use your own study lamp if you wish to study late at night. Room main light will be switched off after 11 PM or can only running with the mutual consent of the roommates.
• Use earphones to listen to music from your laptop/mobile in the presence of your roommates. Playing loud music inside the room is strictly prohibited.
• Tying rope inside the room/common area to hang your clothes is strictly prohibited. Dry your clothes on the terrace only. Access to the terrace is only for using a washing machine or drying clothes. Any other activity is not allowed on the terrace. All Stayello properties are closed by 10 PM. Any late check-in after 10 PM and up till 12 AM midnight will be charged RS 100/- Any kind of disrespect towards the staff will not be tolerated and will result in eviction.
• Please be respectful to other Stayello residents and neighbors of the property.